Refund Policy

Last updated: October 3, 2026 · Version 2.1. This is the reference version. A Portuguese translation is available.

1. Paddle refund policy

For purchases processed by Paddle, refunds are handled by Paddle, our authorised reseller and Merchant of Record, under the Paddle Refund Policy and Paddle Buyer Terms applicable to your transaction. This includes subscription payments and renewals. We do not impose additional refund conditions or exclusions.

2. Request a refund

Visit paddle.net and select “Request refund”, or use the support link in your Paddle receipt. Have the email address used at checkout and your transaction details available. For help with Dexter Agents, contact contato@conecte.ai.

3. Cancel a subscription

You can request cancellation through paddle.net or the “Manage subscription” link in your Paddle confirmation email to stop future renewals. Cancellation and refund requests are handled under Paddle’s applicable terms.

4. Your rights

Your mandatory consumer rights remain unaffected. Any additional rights or guarantees already granted at the time of your purchase remain valid; this update does not reduce them retroactively.